
What do you think of the logo above? Does it make you feel anything passionately? Because the addition of owner Yahoo’s emblem to the identity has got flickr users very vexed online; “I don’t like it”, “Yuck”, “Hate it”, “That’s it, I’m starting a protest group” etc. etc. Calmer voices have suggested that in the global ranking of bad news this might not be the end of the world, but the fact is any topic, including brand evolution, is now subject to instant opinionated review in the public forum of cyberspace.

As the cover above indicates, the power lies with popular opinion. My own observation is that a healthy slice of this opinion comes courtesy of the green ink brigade who have two default settings when it comes to commenting upon the merits of design online: “awesome” and “awful”. Opinions are posted which display no sense of balance, room for debate or grasp of context (a recent favourite of mine gave our Guinness can design a thorough kicking, and concluded with an exasperated “I bet the public will love it”. Well yes, chuck, that is rather the point). But such opinions, however wrong-headed, cannot be discounted - some stats doing the rounds: 78% of consumers’ trust peer recommendations, only 14% trust ads. 25% of search results for the world’s top 20 largest brands are links to user-generated content. 34% of bloggers post opinions about products and brands. Twitter was famously a conduit for public opinion and catalyst for demonstrations following the elections in Iran and is affecting the way Hollywood is launching movies: until very recently producers and the film industry were fixated on the big opening weekend - land one and you were made, lack one and the publicity budget for roll out evaporated. Now the indicator for hit or miss is 11.00pm Friday night, because that’s when the first night audience emerge to tweet their opinions. Millions of dollars of investment are at the mercy of a semi-literate 140 character review. And of course wittily acid reviews get much more traction than something along the lines of “quite good in parts” - just ask Dorothy Parker. I guess one might say “how bracing – perhaps the general standards will improve?”.
So what to do? Pandora’s Box is open, and trying to control public reaction is becoming the luddites option - although it’s the line taken by movie studios to professional reviewers, requiring them to sign away the right to tweet their thoughts in advance of a prescribed date. Influencing is another matter, although it would take skill and effort beyond most of us to bother with. But perhaps the best choice is to roll with the new world, throw one’s work out there and develop a thicker skin. After all, the alternative is to reject democracy just because some of the citizens are apparently prats. And we can console ourselves that Van Gough, famously, barely sold a canvas in his lifetime, so the public is not always right. For myself, I’m not blind to the irony in writing about opinion via a blog, but this wave of smart-arsed negativity is influencing how I choose to write this blog – hopefully in a reasonably even-handed manner, even if that means tempering opinions when the facts are not self evident.